helpsasa.blogg.se - Gateway computer troubleshooting

GATEWAY COMPUTER TROUBLESHOOTING INSTALL
GATEWAY COMPUTER TROUBLESHOOTING SERIAL
GATEWAY COMPUTER TROUBLESHOOTING DRIVER

In the Monnit Link Gateway Configuration Tool v3.4.1.3 select Actions > Stop Local Service.

Stop Wireless Gateway Service (if it is currently running).

GATEWAY COMPUTER TROUBLESHOOTING DRIVER

!! If you have the current USB Gateway and see a different version of the driver other than 2.12.28.0, proceed to uninstall and delete the existing driver version.

Confirm the Driver Version is listed as 2.12.28.

Locate the gateway device (likely labeled FTDI2x) item, right click, and select Properties.

Confirm the Driver version is 2.12.28.0 which can be downloaded here.

GATEWAY COMPUTER TROUBLESHOOTING SERIAL

The gateway may show under the Ports COM & LPT section, or USB Serial Devices.

If you do not see Device Manager recognize the cable, test it on another PC by repeating steps above. This is a good way to confirm that the device is being recognized by your PC.

If you disconnect and reconnect the cable from the USB port on the PC, you should see the Device Manager window refresh after each connection/disconnection.

As long as the device is recognized by the PC, continue. If there is not yet an associated driver, the device may show up as an unrecognized USB device.

Locate the device (likely labeled FTDI2x).

You will likely see the Device Manager window refresh.

Connect the USB Gateway to a USB port on the PC (not a USB port expander/hub).

Locate the category Ports COM & LPT and expand it.

Make sure is recognized in Device Manager.

You may be able to identify this in iMonnit Online if your device has the following specifications:.

GATEWAY COMPUTER TROUBLESHOOTING INSTALL

If you have the older thumbdrive shaped USB Gateway, you may need to install this driver.Identify the model, original USB (shaped like a thumb drive) or USB Pro/Wireless Sensor Adapter (box with a USB cable going to the device).If there is a previous version, be sure to uninstall it and install this most recent version. Confirm the most recent version of the Monnit Link Gateway Configuration Tool 3.4.1.3 is installed.Confirm Windows 8 or 10 (Windows 7 and earlier may work but is not officially supported).Idle: The gateway is communicating with the PC and Monnit Link Gateway Utility, but data is not reaching the iMonnit server.Īctive: The gateway is communicating with the PC and Monnit Link Gateway Utility, and data is successfully reaching the iMonnit server. It may be detected by the PC/USB Port, see above steps for using Device Manager to determine if the gateway is being recognized by the PC.

Unknown: The gateway is not being detected by the Monnit Link Gateway Utility. There is a Status displayed in the Monnit Link Configuration Utility which lets you know if the gateway is communicating with the PC. When setting up (or if your Gateway stops communicating) this article will be useful in troubleshooting your USB Wireless Sensor Adapter or USB Gateway.